At Honeycomb House of Hair, we know life in Tauranga doesn’t always go to plan—appointments get missed, plans change, and emergencies arise.
We truly value your trust in us, and to ensure fairness for both our clients and our stylists (who reserve time just for you), we’ve created a simple, transparent cancellation policy.
Please take a moment to read the details below—we appreciate your understanding and cooperation.
1. 24-Hour Notice, Please
If you need to cancel or reschedule your appointment, we kindly ask for at least **24 hours’ notice**.
This gives us the opportunity to offer your time slot to another client and helps our team plan their day with care and intention.
2. Late Cancellations
Cancellations made with **less than 24 hours’ notice** will incur a fee of **50% of the scheduled service cost**.
This helps us honour the time, skill, and preparation our stylists dedicated to your booking.
3. No-Shows
If you don’t attend your appointment and haven’t contacted us in advance, the full service cost (**100%**) will be charged.
We hold your time as sacred—and we ask that you do the same for ours.
4. Rescheduling Is Easy!
Need to move your appointment? We’re happy to help!
Just let us know **at least 24 hours ahead**, and we’ll find a new time that works—subject to availability.
5. We Understand—Life Happens
Genuine emergencies—like sudden illness or urgent family matters—are always considered with compassion.
If something unexpected comes up, please reach out as soon as you can.
We’ll do our best to support you on a case-by-case basis.
6. Prepaid Services & Gift Cards
If you’ve purchased a package, prepaid service, or received a gift card, please note:
Late cancellations (under 24 hours) or no-shows will result in the **forfeiture of that session or credit**.
These are non-refundable and non-transferable in such cases, as your spot was held exclusively for you.
7. How to Cancel or Reschedule
You can update or cancel your booking by contacting us directly:
📞 Phone: [Insert Phone Number]
✉️ Email: [Insert Email Address]
We’re always here to help—and we’d much rather hear from you than assume you’ve changed your mind!
Thank you for respecting our time, our craft, and our small business.
At Honeycomb House of Hair, we’re committed to creating a space where care flows both ways—so we can continue delivering the thoughtful, cruelty-free hair experiences you love.
We look forward to seeing you soon!
