1. When Refunds or Adjustments Apply
At Honeycomb House of Hair, your satisfaction matters deeply to us.
If something isn’t quite right, we’re here to make it better.
Services: If you’re unhappy with a service, please reach out within **48 hours** of your appointment. We’ll listen, understand, and work with you to find a fair resolution—whether that’s a complimentary redo, a partial refund, or another thoughtful solution.
Products: Unused, unopened products purchased from our salon can be returned for a **full refund within 60 days** of purchase. Items must be in their original packaging with all labels and seals intact.
2. Non-Refundable Items
To ensure fairness for our small team and sustainable operations, the following are not eligible for refunds:
• Services completed without concern raised during the 48-hour window.
• Products that have been opened, used, or damaged after purchase.
• Gift vouchers, prepaid service packages, or promotional offers.
• Custom or time-sensitive bookings, such as bridal styling, special occasion services, or bespoke colour formulations.
3. How to Request a Refund
We make the process simple and respectful:
1. Contact us by phone at 07 578 8601 or email at hello@honeycombhouseofhair.co.nz.
2. Share your booking confirmation or receipt as proof of purchase.
3. For product returns, we’ll send a prepaid return label once your request is approved—no extra cost to you.
4. Processing Time
We aim to resolve concerns as quickly as possible:
• Service adjustments (like redos or partial refunds) are arranged directly with your stylist or manager within 1–2 business days of your request.
• Product refunds are processed within **5–7 business days** after we receive and inspect your return. Refunds are issued to your original payment method.
5. Special Circumstances
We always consider the human side of every situation.
If you experience an allergic reaction, unexpected result, or other unforeseen issue, please let us know immediately.
We’ll review your case personally and do our best to reach a compassionate, fair outcome.
6. We’re Here for You
Have questions about our Refund Policy? Need help with a return? Just want to talk it through?
We welcome the conversation.
📧 Email: hello@honeycombhouseofhair.co.nz
📞 Phone: 07 578 8601
🌐 Contact Form: www.honeycombhouseofhair.co.nz/contact/
Thank you for trusting Honeycomb House of Hair with your hair—and your feedback.
We’re committed to earning your confidence, every time.
